Maple Access Surgery would like to clarify that our services offered to our patients has continued throughout the pandemic and our staff have never worked harder. We have adapted our way of working to ensure that we have been able to continue to provide our patients with high quality care and have made huge system changes to follow ever changing advice from NHS England over the last 12 months with the aim of keeping patients and staff safe.
Due to the Coronavirus pandemic, how we are working to support you is different. If you have an acute problem, you will be firstly offered a telephone consultation with a clinician in the first instance. If the matter can be dealt with over the telephone then we will do so and we are able to offer video consultations if needed. Photographs can be sent in so that we are able to visualize where needed. If you need to be seen face to face then this will be arranged following your initial telephone consultation.
Please do not attend the practice unless you have been asked to do so. If you are asked to attend the practice then please ensure a face mask is worn and social distancing measures are followed. This allows us to keep you safe and our staff safe.
You can also contact 111 day or night for urgent health advice including any concerns you may have about COVID-19 symptoms.
We also want to assure you we are doing everything we can to protect our patients and staff during this period. More specifically:
- We have carried out a risk assessment to ensure the safety of our staff and patients. We have also risk assessed our staff members following latest guidance and advice.
- We already had a triage system (patient first) which we are able to continue using to speak to patients before they attend to ensure they do not have symptoms before being seen for treatments and continued care.
- We will see patients when necessary after triage and we follow guidelines with appropriate PPE
- We have adopted video consultations where needed to reduce face to face contact
- We follow Government and NHS advice and guidance and keep our staff updated with this – specifically adherence to social distancing, frequent hand washing, hand sanitiser readily available.
- We are further supporting our clinical staff by holding regular daily huddles for clinicians to share guidance and best practices
- We ensure that there is regular cleaning of frequently used areas.
We would love to hear from you: please leave a review www.nhs.uk/services/maple-access-partnership/leave-a-review
The practice will be closed for staff training from 12:30 on the following dates:
- Wednesday 28th April 2021
- Wednesday 5th May 2021
- Wednesday 23rd June 2021
- Wednesday 7th July 2021
- Wednesday 18th August 2021
- Wednesday 22nd September 2021
- Wednesday 6th October 2021
- Wednesday 3rd November 2021
- Wednesday 1st December 2021